Return & Refund Policy

Your satisfaction is our priority. Kolyra Essentials Shop accepts returns and refunds under the following terms:

Return Window

  • Returns are accepted within 7 days of delivery.

  • Requests submitted after 7 days will not be eligible.

Processing Time

  • Returns and exchanges are processed within 10 business days after we receive the returned item.

  • Approved refunds are issued within 5–10 business days.

Return Conditions

Returned items must:

  • Be unused, unwashed, and in original condition

  • Include original packaging, tags, and labels

  • Not be damaged due to misuse or improper handling

Refund Method

  • Refunds are issued to the original payment method used at checkout.

  • Refund timing may vary depending on your bank or payment provider.

Non-Returnable Items

We do not accept returns if:

  • The item shows signs of use or damage

  • The return request is outside the allowed timeframe

  • Damage was caused by customer misuse

How to Request a Return

To start a return, please contact us with your order number and reason for return: